Terms & Conditions – IBEX Care

Last Updated: October 16, 2026

Welcome to IBEX Care. These Terms & Conditions govern your access to and use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before using our services.

1. General Information

IBEX Care is a skincare and personal care brand operated by Abizob India Private Limited. We offer skincare and personal care products through our website.

Throughout these terms, “we,” “our,” and “us” refer to IBEX Care and its operating company. “You” and “customer” refer to anyone accessing our website or purchasing our products.

2. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law. If you are under the age of majority, you must use the website with the involvement of a parent or legal guardian, as applicable.

3. Products and Product Information

• We make reasonable efforts to display product descriptions, images, prices, and other details accurately.

• Actual product packaging, colour, or appearance may vary slightly from website images.

• Product results may vary depending on individual skin type, usage, and other factors.

• Customers should read product labels, ingredients, directions, and precautions before use.

• We reserve the right to update product descriptions, prices, and availability when necessary.

Product images and descriptions are provided for informational purposes and should not be interpreted as a guarantee of identical results for every customer.

4. Pricing and Payments

• All prices are displayed in Indian Rupees (INR), unless stated otherwise.

• Applicable taxes, shipping charges, and other fees, if any, will be displayed during checkout or otherwise communicated as required by law.

• Orders are subject to successful payment verification and acceptance by IBEX Care.

• We reserve the right to correct pricing or listing errors and to cancel affected orders where legally permitted. If payment has already been collected for a cancelled order, the applicable refund will be processed as required by law.

• Online payments may be processed through third-party payment service providers.

5. Order Confirmation and Cancellation

After placing an order, you may receive an order confirmation by email, SMS, or another available communication channel.

An order confirmation does not necessarily guarantee dispatch or final acceptance if the order is affected by payment failure, stock unavailability, suspected fraud, or a technical error.

If an order cannot be fulfilled, we will notify you where reasonably practicable and arrange any refund required under applicable law.

6. Shipping and Delivery

• Orders will be shipped to the address provided by the customer.

• Delivery timelines are estimates and may vary due to location, courier operations, weather, public holidays, or other circumstances beyond our control.

• Customers are responsible for providing accurate contact details and delivery addresses.

• Delays caused by logistics partners or circumstances beyond our reasonable control may affect estimated delivery dates.

Please contact our customer support team if you experience a delivery issue.

7. Return, Refund and Exchange Policy

IBEX Care generally does not offer returns, refunds, or exchanges for reasons such as a change of mind, personal preference, or incorrect product selection by the customer.

Exceptions: If you receive a damaged product or a product different from the one ordered, you may request an exchange or replacement, subject to verification.

• Report the issue within 48 hours of delivery.

• Provide your order number and clear photographs or an unboxing video showing the issue.

• Keep the product and its packaging available for verification.

• Once approved, a replacement will be arranged, subject to availability and applicable law.

Refunds are not ordinarily provided in these cases where a replacement is available. However, nothing in this policy excludes any refund, replacement, or other remedy required under applicable Indian consumer protection laws.

Please refer to our separate Return, Refund & Exchange Policy for further details.

8. Use of Skincare Products

• Use products according to the directions and precautions provided on the packaging.

• Review the ingredients before use, particularly if you have known ingredient sensitivities.

• Consider a patch test before using a new skincare product.

• Discontinue use if irritation or an adverse reaction occurs and seek professional advice when appropriate.

• Avoid contact with eyes unless the product is specifically intended for that use.

IBEX Care products are not intended to diagnose, treat, cure, or prevent medical conditions unless expressly authorized and represented in accordance with applicable law. Product results may vary between individuals.

9. User Responsibilities

When using our website, you agree:

• To provide accurate and complete information when placing an order.

• Not to use the website for unlawful, fraudulent, or unauthorized purposes.

• Not to interfere with website security or functionality.

• Not to submit misleading information or misuse promotional offers.

• Not to reproduce, distribute, or commercially exploit our website content without authorization.

We may restrict access or take appropriate action against misuse, subject to applicable law.

10. Intellectual Property

All website content, including the IBEX Care brand name, logos, product photographs, designs, text, graphics, and other materials, is owned by or licensed to IBEX Care or its relevant rights holders.

You may not copy, reproduce, modify, publish, or distribute this content for commercial purposes without prior written permission, except as permitted by applicable law.

11. Third-Party Services

Our website may use third-party services, including payment gateways, shipping providers, analytics tools, or external websites.

These services may be governed by their own terms and privacy policies. IBEX Care is not responsible for independent third-party systems beyond the responsibilities imposed on us by applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, IBEX Care shall not be liable for indirect or consequential losses arising from temporary website interruptions, third-party service failures, or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights or remedies for defective products, deficient services, or other violations of law.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review the Privacy Policy before placing an order.

14. Changes to These Terms

We may revise these Terms & Conditions from time to time. Updated terms will be published on this page with a revised date.

Changes will apply as permitted by applicable law. Your continued use of the website after an update indicates acceptance of the revised terms to the extent legally permissible.

15. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Any disputes will be handled by the appropriate courts or forums having jurisdiction under applicable Indian law. Nothing in these terms prevents consumers from exercising their statutory rights or approaching a competent consumer dispute redressal authority.

16. Contact Information

For questions about these Terms & Conditions, orders, products, or customer support, please contact us:

ibex-A skincare brand by Abizob India Private Limited.

Email: ibex.corpuscare@gmail.com