Refund policy


Return, Refund & Exchange Policy – IBEX Care

Last Updated: October 16, 2026

At IBEX Care, we are committed to delivering quality skincare and personal care products to our customers. Please read our Return, Refund & Exchange Policy carefully before placing an order.

1. No Return, Refund or Exchange Policy

All products sold by IBEX Care are non-returnable and non-refundable. We do not offer returns, refunds, or exchanges for reasons such as a change of mind, incorrect product selection, or personal preference.

2. Damaged or Incorrect Products

We offer an exchange only in the following cases:

  • Damaged Product: If you receive a product that is damaged during shipping or delivery.

  • Wrong Product Delivered: If you receive a product different from the one you ordered.

In these cases, customers may be eligible for a replacement after verification by our team.

3. Conditions for Exchange

To request an exchange, please follow these conditions:

  • Contact our customer support team within 48 hours of delivery.

  • Provide your order number and clear photographs or an unboxing video showing the damaged or incorrect product.

  • The product must be reported in its received condition.

  • Exchange requests will be reviewed and approved after verification by our team.

4. Exchange Process

Once your request is approved, we will guide you through the exchange process. A replacement will be arranged subject to verification and product availability.

Please note: Refunds are not provided for damaged or incorrect products; an eligible exchange or replacement is offered instead.

5. How to Contact Us

For damaged or incorrect product complaints, please contact us using the customer support details provided on our website. Include your order number, a description of the issue, and supporting photographs.

6. Policy Updates

IBEX Care reserves the right to update this policy when necessary. Any changes will be published on our website.

Thank you for shopping with IBEX Care.

Important: This policy describes IBEX Care's standard exchange rules and does not limit any consumer rights or remedies available under applicable Indian law.