Privacy Policy – IBEX Care

Last Updated: October 16, 2026

At IBEX Care, accessible through our website, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

• Personal Information: Name, email address, phone number, and billing or shipping address.

• Order Information: Products purchased, order details, payment status, and transaction references.

• Payment Information: Payments are processed through third-party payment providers. We do not intentionally store your complete debit card, credit card, or UPI credentials on our website.

• Technical Information: IP address, browser type, device information, website activity, and cookies where applicable.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Confirm payments and provide order updates.

• Respond to customer inquiries and complaints.

• Process eligible exchange requests for damaged or incorrect products.

• Improve our website, products, and customer experience.

• Send promotional offers and marketing communications where permitted.

• Prevent fraud, unauthorized transactions, and misuse of our services.

• Comply with applicable legal and regulatory requirements.

3. Payment Security

IBEX Care may use third-party payment gateways, such as Razorpay, to process online payments. Your payment information is handled according to the applicable payment provider's privacy and security practices.

We do not ask customers to share their passwords, UPI PINs, or OTPs with us.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateway providers for processing payments.

• Shipping and logistics partners for delivering orders.

• Website hosting and technical service providers.

• Authorized personnel or legal authorities when required by law.

Such information is shared only as reasonably necessary for the relevant purpose, subject to applicable legal requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor activity, and support marketing activities where enabled.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Data Protection and Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or misuse.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide services, resolve disputes, maintain business records, and comply with applicable legal obligations.

When information is no longer required, we take appropriate steps to delete or anonymize it where practicable and legally permitted.

8. Your Privacy Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of personal information where legally permissible.

• Withdraw consent for optional marketing communications.

• Raise concerns about how your information is handled.

We may need to retain certain records to fulfil legal, accounting, or regulatory obligations.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These websites have their own privacy policies and practices. IBEX Care is not responsible for the privacy practices of external websites.

We recommend reviewing their privacy policies before sharing personal information.

10. Children's Privacy

Our website is intended for a general audience and is not knowingly designed to collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so that we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable laws. Updates will be published on this page with a revised date.

12. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy, please contact us:

ibex-A skincare brand by Abizob India Private Limited.

Email: ibex.corpuscare@gmail.com

• We will review and respond to privacy-related inquiries within a reasonable timeframe, subject to applicable law.
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• By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will seek it separately as applicable.