Shipping & Delivery Policy – IBEX Care

Last Updated: October 16, 2026

At IBEX Care, operated by Abizob India Private Limited, we aim to deliver your skincare and personal care products safely and efficiently. Please read our Shipping & Delivery Policy to understand how we process, ship, and deliver your orders.

1. Order Processing

• Orders are processed after successful order placement and payment confirmation, where applicable.

• Order processing may take 1–3 business days, excluding Sundays and public holidays.

• Once your order is dispatched, you may receive a shipping confirmation and tracking details through your registered email address or phone number.

• Processing times may occasionally vary during sales, festive seasons, or periods of high order volume.

2. Shipping and Delivery Time

• Estimated delivery time is generally 3–7 business days after dispatch, depending on your delivery location.

• Deliveries to remote areas may take additional time.

• Delivery timelines are estimates and are not guaranteed.

• Delays may occur due to weather conditions, courier service disruptions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Any free-shipping offers will be subject to the conditions mentioned on our website or in the relevant promotion.

4. Order Tracking

Once your order has been shipped, tracking details may be shared through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking information provided to check your shipment's status through the applicable courier or tracking service.

Please allow some time for tracking information to become active after dispatch.

5. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information, including their full address, PIN code, and contact number.

IBEX Care will not be responsible for delivery issues caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

If delivery fails because the customer is unavailable or cannot be contacted, the courier may attempt redelivery or return the shipment according to its policies.

Additional shipping charges for re-delivery, where applicable, will be communicated to the customer in advance.

6. Damaged or Incorrect Products

If you receive a damaged product or a product different from the one ordered:

• Contact our customer support team within 48 hours of delivery.

• Provide your order number and clear photographs or an unboxing video showing the issue.

• Keep the product and its packaging available for verification.

After verification, an eligible exchange or replacement will be arranged according to our Return, Refund & Exchange Policy and applicable law.

7. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will coordinate with the relevant shipping partner to investigate the delay or shipment status and assist you with the next steps.

Any remedy required under applicable law will remain available to the customer.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has been dispatched. However, this restriction does not affect any cancellation or other rights available to you under applicable law.

9. Contact Us

For shipping, tracking, or delivery-related queries, contact us using the details below:

ibex-A skincare brand by Abizob India Private Limited.

Email: ibex.corpuscare@gmail.com

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Please include your order number in all shipping-related inquiries so that we can assist you efficiently.